Question 1

My parents won't talk to a robot.

Accepted Answer

Our AI voice sounds natural and warm — many parents think they're talking to a real person. It greets them by name, speaks their language, asks about their day, and checks on their health. Most parents enjoy the daily calls within the first week.

Question 2

Do my parents need a smartphone?

Accepted Answer

No. The call works on any phone — basic feature phone, landline, or smartphone. Your parents simply answer the phone and talk naturally. Zero tech skills needed.

Question 3

What languages are supported?

Accepted Answer

We support 11 Indian languages: Hindi, Telugu, Tamil, Kannada, Bengali, Marathi, Gujarati, Malayalam, Punjabi, Odia, and English. The AI uses culturally appropriate greetings, medicine nicknames, and local expressions.

Question 4

What if my parent doesn't answer the call?

Accepted Answer

You'll get an immediate alert on WhatsApp. The system can also retry the call after a configurable interval. We track answer patterns and recommend optimal call times.

Question 5

Is my parents' health data safe?

Accepted Answer

Absolutely. We're compliant with India's DPDP Act. Health data is encrypted, access-controlled, and never shared with third parties. Only authorized family members can view reports.

Question 6

Can the AI give medical advice?

Accepted Answer

No. Cocarely is a wellness companion that checks in and reports — it never provides medical advice, suggests medicines, or changes dosages. For any health concerns, it directs patients to their doctor.

Question 7

How do I cancel?

Accepted Answer

Send a simple WhatsApp message. No phone calls, no retention tricks, no fine print. We also offer a full 7-day free trial with no credit card required.

Question 8

I live abroad. Can I pay in USD?

Accepted Answer

Yes. We accept payments via Stripe (USD, GBP, EUR) for international users and Razorpay (UPI, cards) for users in India. Plans start at $15/month.